Right to cancellation
You have the right to cancel this contract without having to state reasons, within fourteen days. The fourteen day period you have to cancel the contract starts on the day that you, or a third person designated by you, who is not the shipping carrier, have taken possession of the goods.
In order to exercise your right to cancellation, you have to inform us in writing (e.g. letter by mail, fax or email) of your decision to cancel the contract at this address
pHenomenal Drinks
Hendrik Schaulin
VALVO Park, Haus K
Essener Strasse 4
D-22419 Hamburg
Telephone: +49 40 9876 88 9-6
Telefax: +49 40 9876 88 9-7
email: info@phenomenaldrinks.com
In order to keep within the cancellation period it is sufficient that your information that you wish to cancel the contract be sent before the end of the cancellation period of fourteen days.
Consequences of cancellation
When you cancel this contract we have to refund all payments received from you including the shipping costs (with the exception of those shipping costs that exceed the cost our most economical standard shipping option to your destination) immediately, at the latest within fourteen days after receiving your notice of cancellation.
You have to cover the cost of the return shipment, when the goods received are the ones you have ordered and the value of the item to be returned does not exceed Euro 40,-. You also have to cover the cost of the return shipment when the item received exceeds the value of Euro 40,- but you have not paid the contractual amount owed to us.
In all other cases the return shipping is free of cost for you. For this refund we will use the same method of payment originally chosen by you, unless another method was specifically agreed upon with you. No fee will be charged for this refund.
We may withhold the refund until our goods are restituted to us, or you provide proof of shipping, whichever comes first. You have to return the goods to:
pHenomenal Drinks
Hendrik Schaulin
VALVO Park, Haus K
Essener Strasse 4
D-22419 Hamburg
Telephone: +49 40 9876 88 9-6
Telefax: +49 40 9876 88 9-7
email: info@phenomenaldrinks.com
immediately, at the latest within fourteen days after informing us of your cancellation. In order to keep within this fourteen day period it is sufficient that the goods be sent within the period of fourteen days.
You will only be liable for a loss in value of goods, if such deterioration is due to your using them more than is necessary to determine their nature, quality and way of functioning
Exceptions to the right to cancellation
The right to cancellation does not apply to contracts
– for the delivery of goods, that are not ready-made and for the producing of which an individual choice or instruction by the consumer is essential or goods that are distinctly made for an individual consumers personal needs,
– for the delivery of gods that can perish quickly or have a sell by date that could quickly expire,
– for the delivery of sealed goods, that cannot be returned for the protection of health or hygene, if said seal has been removed after delivery,
– for the delivery of goods that, due to their nature have been inseparably mixed with other goods,
– for the delivery of alcoholic beverages, the price of which was agreed at the formation of the contract, but which can be delivered 30 days after after the contract at the earliest, if their actual value depends on market fluctuation outside of the merchants control,
– for the delivery of sound-, or video-recordings or computer software in sealed packaging, if said seal has been removed after delivery,
– for the delivery of newspapers, magazines or illustrated magazines with the exemption of a subscription contract.